Legal & customer information
Cancellation & Refund Policy
Booking-specific cancellation terms and any applicable fees will be shown before payment and included with confirmation.
Last updated: September 23, 2026
Changing or cancelling a request
Contact TerraPetal LLC as soon as possible if you need to change or cancel. A submitted request that has not been confirmed may be withdrawn without a service charge.
Confirmed bookings
Any notice period, late-cancellation fee, or rescheduling rule for a confirmed booking will be disclosed before payment. If no booking-specific cancellation term was presented, contact us for review before assuming a fee applies.
Access issues
If service cannot begin because access is unavailable or the property conditions materially differ from the confirmed information, the visit may need to be rescheduled or repriced. Any resulting charge is subject to the terms disclosed before payment.
Refund requests
Refund eligibility depends on the payment status, service performed, confirmed scope, and applicable consumer law. Approved refunds are returned through the original payment method; processing time depends on the payment provider and financial institution.
Service concerns
Report concerns promptly with relevant details so they can be reviewed. Nothing in this policy limits rights that cannot lawfully be limited.
This page provides general business information and is not legal advice. TerraPetal LLC should have final policies reviewed by qualified legal counsel for applicable federal, state, and local requirements.