FAQ
Helpful answers before you request service
Review common questions about cleaning requests, pricing, schedules, payments, and policies.
What cleaning services can I request?
Standard residential, deep, move-in or move-out, room-specific, office, commercial, floor and surface, recurring, and customized cleaning requests are available.
Are online appointments instantly confirmed?
No. Online submissions are requests. Availability, scope, timing, and final price must be confirmed before the appointment is booked.
How is pricing determined?
Pricing depends on the service, property type and size, frequency, condition, instructions, and other scope details. The final total is provided before payment.
Can I request recurring service?
Yes. Weekly, biweekly, and monthly preferences can be requested. Recurring price and cancellation conditions will be disclosed before payment.
How are payments handled?
Payment is completed through a secure third-party processor. This website does not collect or store full card details directly.
What if I need to cancel?
See the Cancellation & Refund Policy. Any booking-specific terms are also presented before payment.
How do I confirm service at my address?
Submit the address through the quote form or contact TerraPetal LLC directly.
Can I provide special instructions?
Yes. Both booking and quote forms include space for cleaning priorities, access notes, and other relevant requirements.